Effective October 2, 2026
Contact ElderAI
Email us about your account, billing, refunds, or anything else. A person reads every message.
Support email
We aim to reply within two business days (US Central time).
Billing and refunds
For a billing error, a duplicate charge, or a cancellation question, email us from the address on your account and include the date and amount of the charge. Refunds follow the Refund Policy. You can cancel a plan at any time from the Credits page in your account.
Security
To report a vulnerability, email the address above with “Security” in the subject. See the Security page for details.
Location
ElderAI, Memphis, Tennessee, United States.