Effective October 2, 2026
Refund and Cancellation Policy
Cancel anytime. Your plan runs to the end of the period you paid for, and we fix billing mistakes.
Cancelling a plan
You can cancel a paid plan at any time from the Credits page in your account (Manage billing). After you cancel, the plan stays active until the end of the current paid period and then does not renew. You keep using that period’s plan credits until it ends.
No partial-period refunds
Plans are billed monthly in advance. We don’t give refunds or credits for the unused part of a billing period, whether you cancel, downgrade, or stop using the service partway through.
Credits
Promotional and trial credits, including the welcome grant, have no cash value and are never refunded. Purchased credits are generally non-refundable once consumed, subject to applicable law. See the Credits Policy for how credits work.
Billing errors and duplicate charges
If you were charged in error or charged twice, email [email protected] within 30 days of the charge. Include the date and amount. Once we confirm it, we refund the charge to the original payment method and record the correction in your credit ledger.
Your rights
Nothing in this policy limits rights you have under applicable consumer law. These terms are part of the Terms of Service.